Helping to improve
the guest experience
Hotel Defects Management (HDM) is a web-based and mobile solution dedicated to the identification – and prevention – of hotel issues. Developed to allow onboard users to report and manage defects while mobile, the new software solution improves work order response time, ensures accuracy, and saves costs, which ultimately increases guest satisfaction.
Mobile functionality means proactive inspections and prompt resolution for guests. Hotel operators can easily assign and monitor jobs. Data can then be analyzed and preventative steps taken in order to avoid reoccurrence.
Benefits
- Improved guest satisfaction
- Improved issue resolution time
- Improved quality of reporting
- Issue trending
- Integration into core AMOS
On the Move
Hotel engineers aboard cruise ships are responsible for the maintenance of cabins and public areas, handling up to hundreds of tickets per day for defects and repairs in cooperation with their maintenance team.
With the development of the Hotel Defects Management module for AMOS Mobile, hotel engineers can plan staff, capture duration, and follow up on planned maintenance. All information is automatically registered in the main AMOS database on board and on shore. The app lets users raise a new ticket by scanning an asset tag or manually searching for the asset.
MOBILE FEATURES
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Pictures Capture
Capture pictures as an attachment.
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Comments/Notes
Capture comments and additional information such as user and time stamp.
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Quick Action Scanning
Scan barcodes/QR codes of a component or even associate multiple barcodes to a single component.
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Ticket Creation
- Register a ticket with information based on the asset (component and function) and the linked standard defect (Information pre-populated based on the standard defects setup by global administration teams.)
- Add media attachments such as images and videos.
- Free text entry allows the reporter to provide additional information where required.
- VIP label ensures the ticket is visibly flagged, ensuring priority jobs are clear to the end user. -
Craft Assignment
Assign a ticket to oneself or to a user, based on the access of the user. Assignment is available for both tickets and follow-up tickets.
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Ticket Reporting
Report a ticket with information based on the information register for that ticket. Reporting is available for both tickets and follow-up tickets.
Web Features
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Web Ticketing Details
The Ticket Details is a feature which enable the user with sufficient access to view the Hotel Defect Ticket Details. This includes General Ticket Details, Notes, and Ticket History. The notes feature enables the application to capture comments including additional information like user and time stamp.
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New Ticket Creation
The Ticket Creation feature enable the web application to register a ticket with information based on the Asset (component and function) and the linked standard defect.
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Report Ticket
The Ticket Reporting feature enable the Web application to report a ticket with information based on the information register for that ticket. Reporting is available for both Tickets and Follow up Tickets.
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Ticket Assignment
The Assignment Feature enables the web application to assign a ticket to oneself or to a user, based on the access of the user. Assignment is available for both tickets and follow-up tickets.
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Ticket Cancelation
The Cancel Feature enables the web application to cancel a ticket, based on the access of the user.
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Dashboards
End user and management dashboards to aid actions and analysis.
What Our
CUSTOMERS ARE SAYING
“Our technology integration with SpecTec is focused on pioneering the next generation of digital solutions for not just Virgin Voyages, but the cruise industry as a whole.”
Jim Craig, Technical Director of Fleet Operations at
Virgin Voyages
“What we are looking to do, irrelevant of the age or the brand of the ship is to ensure that we have got good, consistent and accurate data … From there we lead into good, consistent, standardized maintenance practices which leads to safe operations and it also leads to good purchasing efficiencies as well.”
Nick Goddard, Former Director, Asset Management, for
Royal Caribbean Cruises Ltd.
“Carnival Corporation is focused on aligning our fleet of more than 100 ships onto a single, global AMOS environment, which will enable us to unlock significant value across our technical assets through globalized data and aligned processes.”